Refund Policy

 

If you are not completely satisfied with your purchase, simply return the items to us in their original condition and packaging within 28 calendar days of receipt and we will issue a full refund (excluding original delivery charge), or exchange the item.

Return/exchange steps:

1. According to long distance selling regulations first, you must notify us in writing - send an email at mysmarthomehubproducts@gmail.com 
2. We'll provide you with R&E form for your order
3. Send the product back together with the form to our return address
4. Refund/Exchange will be processed within 5 business days of receipt.
5. Full refund will exclude original delivery charge
6. Returns of items purchased with a Gift Card will be refunded to the same Gift Card

To start a return My Smart Home Hub will provide the instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

 

You can always contact us for any return question at mysmarthomehubproducts@gmail.com

ALL PRODUCTS MUST BE RETUNED 'AS RECEIVED' IN THEIR ORIGINAL CONDITION WITH WRAPPERS AND LABELS INTACT. RETURNS WITHOUT R&E FORM ENCLOSED AND PAST DUE DATE WILL NOT BE ACCEPTED AND WILL BE SENT BACK TO SENDER 

When returning or exchanging a product, customer is responsible for the shipping charges. It is advisable to send the item by Recorded delivery as My Smart Home Hub does not take responsibility for items lost during return shipping. 

DELIVERY COSTS REFUND:

Delivery costs will be refunded in the following circumstances:

If you cancel your order before dispatch.
If you return a faulty item.
If we cancel your order due to stock availability.
If you choose to cancel your order under the Consumer Contracts Regulations (in which case we will refund you the value of our least expensive /Standard delivery method).

* The Consumer Contracts Regulations are in place to protect your rights. You have 14 days from the date you receive your order to cancel it. If you decide to cancel your order, you must inform the vendor of this in writing within 14 calendar days of placing your order.


Defective Products

In an unlikely case of defective products, you should contact us within 28 days from the receipt date and send us an image of the defect. We will then verify if the product is in fact defective. Once it has been verified that the product in question is defective, My Smart Home Hub will exchange it for you. Refund or a store credit will be offered in case the exchange is not possible.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.